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CCC Notice Board

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Organization: Avery Dennison, RBIS Bangladesh 

POSITION: Officer, Customer Services (FTC) 

REPORTS TO: Team Leader, Customer Services 

LOCATION: Dhaka, Bangladesh

Job Duration: 6-month

 Responsiblities:

  • - Need to achieve monthly, quarterly & yearly sales, productivity, CCR & Flexibility target
  • - Maintain KPIs
  • - Need to follow short and midterm strategy set by Manager to meet evolving market; Focus on market and customer
  • - Maintain on time response to customers’ enquiries/orders/complaints (through e- mails, phone) following set guidelines.
  • - Take ownership of queries and proactively follow through to resolution.
  • - Ensure all customers’ queries are investigated and resolved; escalate issues if appropriate to the Executive/Sr. Executive
  • - Maintain professional working relationships and communication with internal and external customers.
  • - Work closely with Global Product Development, Production and Logistics personnel in order to meet customer expectations.

Requirements:

  • - Business Graduation with any major
  • - Positive attitude towards servicing customers
  • - High level of communication, negotiation, planning skills.
  • - Willing to travel different places where our customers have their factories
  • - 0-2 years of experience will be an added advantage

Application procedure: Click here

Application Deadline: 20 September 2021