Notice Details
- Position: Customer Care Representative (CCR)
- Organizaiton: Response Ltd.
- Job Description :
- • Customer Service: Provide a wide range of after-sales services and resolve customer issues effectively by coordinating with the relevant departments.
- • Operational Duties: Report on daily activities to the line manager and collect cash from customers, ensuring it is deposited into the bank or assigned channel.
- • Sales and Up-selling: Sell new SIM cards, a variety of handsets and accessories, and up-sell Value Added Services (VAS) to customers visiting the center.
- Education & Experience:
- • A Bachelor's or Master's degree from a reputed university, preferably in Business Administration (BBA/MBA), Marketing, or a related field.
- Key Skills & Attributes:
- • Excellent Communication Skills: Fluency in both written and spoken English and Bengali is required. The ability to communicate clearly, professionally, and empathetically with customers and team members is essential.
- • Customer-Centric Mindset: A proactive approach to understanding and addressing customer needs, with a strong commitment to improving customer satisfaction and retention.
- • Technical Proficiency: Proficiency in using computer software, including MS Office (Word, Excel, PowerPoint).
- • Personal Attributes:
- o Minimum Height for male 5 Feet 8 Inch
- o Smart and Good Looking
- o Strong interpersonal and teamwork skills.
- o A positive attitude and high level of adaptability.
- o A professional and well-groomed appearance that reflects the company's standards.
- Application instructions: To apply, please click on the following link: https://docs.google.com/forms/d/e/1FAIpQLScGrdSetRFKeTZCjMMKJ_8P_YEbk6ygOfroo_snmfs2xYQcOA/viewform?usp=header
Application Deadline: 23th September, 2025
