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Job Responsibilities: Payment Collection: * Informs the customers on a monthly basis that the bills have been sent to them by following up through emails, phone, etc. * Checks online to see whether the customers have made the payments through the internet and ensure it is reflecting in their accounts if so. * Collects payments from customers who have not made online payments. Pending Payments : * Sends reminders to customers who have failed to make the payment within the due date. * Keeps track of pending payments as per the terms mentioned in the contract or service agreement. * Communicates with customers for payment dues and informs them that service will be discontinued for non - payment. * Informs the Manager on pending payments when it becomes due over a certain period of time so that service can be discontinued. Sales coordination: * Coordinates with sales for customer detail and handover of credit collection from sales * Coordinates with sales for all issues with customers, including modifications, enhancements, and other customer issues including non-payment Bill Monitoring: * Checks with the billing team to ensure billing has stopped to any customer after discontinuation of service. * Coordinates with the billing team to check if billing has started after any new connection or installation. Customer Relationship Management: * Keeps track of any issues raised by the customers during payment collection calls. * Follows up with the technical team to ensure the issues raised by the customer is resolved within the next billing cycle. * Verifies with the customer to check if the issue has been satisfactorily resolved. Report making: * Prepares monthly reports on the total time taken for payment collection from each specified area. * Maintains records of all customers who fail to make timely payments on a regular basis. Trend Analysis: * Prepares a trend analysis on the total collection done on each service/product provided by the company. * Keeps track of the plans, services, or packages that have maximum billing and provides the inputs to management to enable better product planning. Legal Activities * Responsible for taking any legal action against consumers if any such provision is made in the service agreement. * Represents the company to all the local administrative bodies including BGMEA, BEPZA, and others.
Requirements: * BBA / MBA graduate
* Major in Finance / Accounting
Job Location: Dhaka
Salary: Negotiable
Application procedure:Click here Deadline: 4 August 2021